Forgot login and password

If you have forgotten your password, you can use reset it using password recovery form on our website. On the page you need to enter login, the current email address or a phone number associated with your account. If you have SMS-confirmation settings, then your number will come with a code to confirm the operation.

To remember your login use the same recovery form. Enter the email or phone number linked to your account. Along with the instructions on resetting the password, you will get your login.

If you don’t have access to the email or phone number associated with your account, review these recommendations:

• If you don’t have access to the mobile phone number associated with the account, there no other way to reset your password except recovering the phone number first. Mobile phone number is a priority way to protect your account credentials from changes and theft without your knowledge.
• If you don’t have access to your email, but your account is also associated with a phone number, the password can be reset by contacting our support service.

If you have forgotten your secret phrase your can only reset it. Unless you recollect it, it is impossible to restore the secret phrase because it is not stored anywhere.

When you reset the secret phrase, all your data becomes unavailable (including chat history, files, notes, passwords in the password manager), because only your old secret phrase gives access to it. Learn more about resetting a secret phrase.